Once a provisional booking of accommodation has been made, the signed Booking Form, together with the appropriate deposits, should be received within four days following the date of the booking form being issued. Only after the booking form has been received by the owner, either on email or by post, will the booking of accommodation become valid. Email confirmation of your booking will be sent to you once the form and reservation deposit has been received and a confirmation email will also follow once full payment has been taken.
All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive it. The owner will not be responsible for any information you do not receive as a result of your failure to provide a valid email address.
2. TERMS OF PAYMENT:
The Booking Form must be accompanied by a non-refundable deposit of 25% of the total booking price, with a minimum deposit of £200.
The balance of payment must be received not less than twelve weeks before the date of arrival. The owner reserves the right to regard the booking as cancelled if the balance of the price remains unpaid after the due date, and shall be entitled to retain any deposit paid. For bookings made less than twelve weeks prior to arrival date, immediate payment of the total holiday cost is required. Payments can be made by cheque or direct bank transfer. Payments can also be made via PayPal – please note that payments via this method may also incur a surcharge. Please note, that cheques are not acceptable. Remittances made by Eurocheque, or by sterling draft or cheque on a foreign bank will incur a charge of £25 to cover collection charges.
All bookings will be subject to a security deposit of £200 payable at the time of the balance payment. Guests can also opt to pay a non returnable £20 waiver fee to waive the breakage deposit. The Security Deposit will be returned to you within one week of your return on clearance by local agent.
The payment of the security deposit/waiver fee does in no way exclude you from your responsibility to take every care of your holiday accommodation. The property will be presented in good order and should be left as such. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition, then this should be paid for by the Guest residing in the property at the time.
Prices may be increased should accommodation costs increase due to changes in the exchange rate, but no additional payments will be requested following settlement of the Final Invoice. Should surcharges imposed after the date of confirmation of the booking exceed 10% of the total accommodation cost the Client has the right to cancel the booking and we will refund in full any monies paid.
4. CANCELLATION BY THE CLIENT:
Any cancellation must be made in writing by the person who signed the Booking Form. Cancellation of accommodation will apply from the date of receipt by the Owner of the written cancellation advice. The following charges will apply: If cancellation is 12 weeks or more before departure – forfeit of deposit. If cancellation is within 12 weeks of departure or if the booking is cancelled by us due to nonpayment – 100% of total cost
5. CANCELLATION BY THE OWNER:
In the very unlikely event that specific accommodation ceases to be available as booked and the Owner is unable to offer the Client acceptable alternative accommodation on behalf of the Owner or another Owner, the Owner will refund the Client all the money paid (including the deposit), and shall be under no other liability.
6. ALTERATIONS BY THE CLIENT:
If the Client wishes to change the composition of his or her party, or to alter any arrangements pertaining to accommodation, transfers, car or bike hire, or any other arrangements undertaken on their behalf by the Owner a fee of £25.00 per alteration/per person will be charged to cover administrative costs incurred.
Should a client wish to add an additional member of the party to reside in the accommodation after the price and booking have been agreed, this will incur a charge of £50 per person per week which covers cleaning expenses and linens etc.
While we make every effort to ensure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.
8. YOUR RESPONSIBILITIES:
Only those persons named on the booking form may use the property without prior agreement. In the event that the maximum number allowed at the property is exceeded without prior agreement, the Owner reserves the right to refuse or revoke the booking at their sole discretion. The Client must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of cleanliness and general order in which it was found. Should any of the equipment or furnishings in the accommodation being occupied by the Client be lost or damaged the Client will be required to make immediate cash settlement with the Owner, for any necessary replacement or repair either before or after his or her departure from the accommodation.
9. LEAD GUEST
The lead guest is the person that makes the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouse’s names are not considered interchangeable. Where a booking is made by telephone, email or fax, the booking is subject to, and the guest must accept these Internet terms and conditions and any made by our suppliers. Where two or more people are included in the same booking, the person making the booking shall be deemed to do so, on the basis that he/she acts for all members of the party and accepts these booking conditions on behalf of each member of the party.
If the Client has a complaint regarding the holiday accommodation he or she must first local representative who will try to solve the problem. If, after that, the Client feels that the problem has not been resolved, the Client should contact the owner/agent without delay whilst still in the accommodation. The Owner/Agent will do its best to help resolve any justifiable complaints regarding the accommodation by the Client. If the Client vacates the property before the end of the rental period without the Owner’s authorisation, the Client shall lose any rights to compensation.
The Owner/Agent shall not be responsible for the death or personal injury of the Client or any person named on the Booking Form or other person at the property. The Owner/Agent shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control including though not limited to an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged. In the event of such discharge the liability of the Owner shall be limited to the return of sums paid to them in respect of the unused portion of the holiday calculated on a pro rata daily basis less an administrative charge of £50 to cover reasonable expenses. The Owner cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc nor for failure of public utilities such as water, gas and electricity. The Owner is not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control.
12. CHECK IN:
Check in time is 4.00pm and check out time is 10am unless by prior arrangements. Arrangements can be as flexible as possible depending on other guest/arrival and departure and cleaning requirements.
13. YOUR HOLIDAY CONTACT:
In the event that you experience any problems during your holiday please contact: Mr and Mrs Flynn – e: email@example.com
Tel: +44 (0)113 2941834 Mobile 07909 070200
14. ‘OUT OF SEASON’ BOOKINGS:
The ‘Season’ in Kalkan runs from 1st May to 31st October. During this time building and construction work is prohibited in Kalkan. If you wish to make a booking outside of these dates, it is possible that construction projects may be going on in the area. The Company will endeavour to inform you of this and the Company will only take bookings at properties where there is no known building work going on in close proximity or any known building work expected to be completed by the holiday start date. The Company cannot be expected to know about all building projects in Kalkan and so bookings outside the ‘season’ cannot be guaranteed to be unaffected by construction works.
TERMS & CONDITIONS
The essential 'small print’. Please take the time to read these booking terms and conditions. This information is important.
The contract is subject to these booking terms and conditions, all booking conditions will apply to each and every booking made. Once the contract is made, it is the accommodation providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before you travel.
You must be at least 25 years old to make a booking with us. Please note that single sex parties or groups of young adults (under 25) will not be accepted.
It is a condition of your contract with us that you and all members of your party have insurance cover for the duration of your trip and it is advisable that insurance is purchased at the time of booking to protect you against the possible loss of monies due to unforeseen cancellation. All policies should include full medical cover specific to the individual needs of each member of your party and the type of activities you and your party will be undertaking as part of your trip.
Please ensure that it provides adequate and suitable cover including medical expenses and emergency repatriation. We do not check individual insurance policies however we reserve the right to request written details (insurer ’s name, policy number and emergency contact number) of your policy.
In the event that we are forced by a “force majeure” to change or cancel your booking, we are unable to make any refunds.
We regret that we cannot accept any liability or pay any compensation where the performance by us or the prompt performance of our contractual obligations is prevented or affected or You otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which We could not, even with all due care, foresee or avoid. Such events include, but not restricted to, war, threat of war, riots, civil strife, actual or threatened terrorist activity, industrial disputes, natural or nuclear disaster, volcanic activity, epidemics, pandemics, health risks, adverse weather conditions, fire, property destruction, closure of airports and all similar events outside Our control.
If there is lockdown in either the UK or Turkey or if either government forbids or imposes ‘significant’ restrictions on travel at the time of your holiday, meaning no flights are available, then we can postpone your stay to, either: a) later dates in the same year or b) similar dates in the following year, in the same accommodation, subject to availability. The original booking rates will apply in the latter instance (again, subject to these terms being agreed with the property owner).
Please note - if you simply decide not to travel and there are no significant government restrictions in place at that time, moving your booking will be entirely at the owners' discretion.
The booking deposit paid is not refundable under either circumstances above, therefore you should take out adequate travel insurance at the time of booking your accommodation (see above.)
Furthermore, should international travel to Turkey not be permitted by the time your balance payment is due, we may, at our discretion, delay the balance payment date until the situation becomes clearer, rather than having to refund you the balance if it later transpires that you are unable to travel for the reasons detailed above.
It is your responsibility to ensure that: any specific passport, visa and health requirements are obtained.
all members of your party, including infants, have a valid passport.
you have adequate travel insurance to cover your holiday.
please be advised that in the event that you or any of your party are disruptive or behave in an unsociable manner we do reserve the right to terminate your holiday and will have no further liability or responsibility to you in respect of accommodation or transfer/car hire, nor will refunds be made. during the period of the holiday, you (personally and on behalf of all other people visiting the property) undertake (for the benefit of the property owner and the Company) as follows:
– that the number of people occupying the property will not exceed the number stated on the holiday confirmation.
– that the property will be used solely for the purpose of the holiday. to show due consideration for other parties (to include, but not limited to, refraining from abuses of the property and/or dangerous, offensive or rude behaviour to the property owner, his representative or any third parties such as neighbours.
– to keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Company and / or the property owner reserves the right to charge you for any additional losses that are not covered by the security/damage deposit.
– to report as soon as possible to the property owner (or his agent or representative) any breakages or damage caused by you or any of your party members during the holiday and to reimburse the property owner with the cost of replacement if the amount in question exceeds the amount we hold as a security/damage deposit.
– The property owner reserves the right to make a claim against you for any repair or loss as a result of damage caused.
– not allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property.
– to notify all other members of the party of these undertakings.
– the tenant agrees not to smoke or allow smoking inside the rental property at all.
– please take care to secure the property at all times and take care of property keys.The cost of replacement keys will be deducted from your security deposit.
In the event of a breach of any of the undertakings set out, the property owner (or his representative) can refuse to allow you to take possession of the property or ensure you and your party leave the property before the end of the holiday. In either case, you shall be deemed to have cancelled the booking and you shall have no claim for compensation or reimbursement whatsoever.
You agree to take care within the property and gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool if the property you are staying in has a private or shared pool.
Your (and all other members of your party’s) personal belongings and vehicles (together with their contents) are left at the rental property entirely at their own risk. The Company shall not accept any liability for any loss or damage to your (and all other members of your party’s) personal belongings and vehicles (including their contents) during your holiday.
We shall not accept liability for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control. Refunds or compensation would not be payable and cancellation charges would still apply.
We reserve the right to terminate, without notice, the arrangements of any guest whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. Parents/guardians are responsible for the supervision/behaviour of young children and teenagers.
We reserve the right to terminate (before or after departure) your holiday or that of any member of your party due to yours or their misconduct, within our reasonable opinion. In these circumstances full cancellation charges apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your accommodation being terminated. You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the owner of any such property or accommodation. You are also liable to make reimbursement to the accommodation provider for any damage caused, before you end your stay.
We act only as an agent in respect of all transfer, car hire and excursion bookings we take or make on your behalf. For all such bookings your contract will be with the supplier of the arrangements concerned.
As the owner/agent acts only as a transfer booking agent we have no liability for any transfer arrangements and in particular any liability for illness, personal injury, death or loss of any kind unless caused by negligence. Any claims for damages, injury, illness or death arising from your journey must be brought against the transfer provider and will be under the jurisdiction of the law of the country in which the transfer is provided. Please note; the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible. In some instances it may not always be possible for the vehicle to take you on to the premises due to circumstances outside the transfer provider’s control.
For airport pick-ups, it is essential that we be given the correct flight number and arrival time, before departure. This can be done by by email. If this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to your departure. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.
including medical expenses and emergency repatriation.